We Stand with You

From understanding your initial needs to the final operational testing, we stand with you at every step, to make certain that you derive maximum on-going benefits from your investment in our products and services.

Overview

Customer Support is led by the Customer Accounts Manager and is organized under the Implementation Services Group (ISG), which is headed by a Senior Director. Project Consultants (i.e., account managers) from the ISG bring new customers through the Implementation phase and, with the assistance of Customer Support, through the Product Warranty phase. The customer may then opt to purchase an annual Software Maintenance and Support contract, which provides continued coverage for the product purchased.

Miro Technologies® employs a variety of domain experts, who we classify as Project Support Engineers, to respond to ‘help desk’ calls from our corporate offices in La Jolla, California. Our Help Desk staff have extensive practical experience in their area of expertise as well as a thorough working knowledge of the product they support.

Customer Support is Our Priority

From initial organizational assessment and business process evaluations through post-production support, our Implementation Specialists instill in our customers' minds a sense of confidence and security borne from the knowledge, experience and expertise exhibited by our staff.

Customer Support - Points of Contact

The Customer Support Desk can be contacted through the following methods:

Email: Product Support

Telephone: 877.823.4653

Facsimile: 858.554.0864